Refund Policy

Every number purchase is protected by an automatic refund: if your number expires (typically 20 minutes after purchase) without receiving any SMS, the full cost of the number is credited back to your VeriSnap wallet automatically, usually within seconds. You do not need to contact support or file a claim.

Once a number receives an SMS, the order is considered fulfilled and the purchase is final. This applies even if the code was not used, was entered incorrectly, or the destination platform rejected the verification — we have no control over how third-party platforms treat verification attempts.

If you cancel an active number before any SMS arrives, the cost is refunded to your wallet in full, subject to the upstream provider accepting the cancellation.

Wallet deposits are intended to be spent on the Service and are generally not redeemable for cash. If you deposited in error and have not spent the funds, contact us within 7 days at support@verisnap.site and we will review a reversal to your original payment method. Reversals may take 5–10 business days depending on your bank.

If you were charged but your wallet was not credited, the credit normally arrives as soon as the payment processor confirms it. If it does not appear within 30 minutes, email us with your payment reference and we will resolve it — either by crediting your wallet or reversing the charge.

Refunds (including automatic ones) may be withheld where we determine the account is engaged in fraud, payment abuse (such as chargeback abuse), or violations of our Terms of Service.

Refund questions: support@verisnap.site — include your account email and, for payment issues, the payment reference.